Knowledge
base.

How-to guides for every part of SalesChannelHub — building your catalog, tracking inventory, processing orders, shipping, connecting channels, and everything in between.

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getting started products categories, brands & attributes inventory channel listings orders customers shipping & fulfillment

Where to start.

Pick the path that matches what you're doing today.

Get started

Sign in, learn the dashboard, and find your way around the platform.

Guide Start here →

Build your catalog

Add products, organize them with categories and brands, and manage variants.

Guide Add a product →

Connect a channel

Link Shopify, BigCommerce or WooCommerce and keep stock and orders in sync.

Guide Connect a store →

Work with orders

Process orders from every channel, then pick, pack and ship them.

Guide Process orders →

Browse by area.

Every article lives in one area. Open any card to start reading.

Getting Started

New here? Start with the basics.

Welcome to SalesChannelHub Getting started: the big picture Read the dashboard Understand the headline KPI cards

Products

Build and manage your product catalog.

Understand the Products module Browse and filter the product list Customise the product list columns Add a simple product

Categories, Brands & Attributes

Give your catalog structure.

Organize your catalog Browse your categories Understand the category tree Create a category

Inventory

Track stock across your locations.

Inventory overview Read the stock-levels list Available vs on-hand vs allocated, explained Make a stock adjustment

Channel Listings

Your listings across every platform.

Understand Channel Listings Browse all your listings Filter listings by platform, status or account Listing statuses explained

Orders

Process orders from every channel.

Orders overview Browse and filter orders Customise the order list columns Order statuses explained

Customers

Manage buyers and price tiers.

Understand the Customers module Browse and filter customers Create a customer Read the customer 360 view

Shipping & Fulfillment

Pick, pack, rate and ship.

The shipment workspace Shipment statuses and the sidebar How rates and labels work Create a saved filter

Warehouse Operations

Pick lists, counts, transfers, builds & returns.

Understand Warehouse Operations Pick lists overview Browse and filter pick lists Create a pick list from orders

Purchasing & Suppliers

Restock from your vendors.

How purchasing works Understand vendors Browse and search vendors Create a vendor

Forecasting & Replenishment

Know what to reorder, and when.

Understand demand forecasting and replenishment Read the Replenishment Suggestions list Understand ABC classification Days of supply, reorder point and reorder quantity explained

Sales Channels & Integrations

Connect and sync your channels.

Understand sales channels and integrations Read the integrations page Connect Shopify Connect BigCommerce

Selling on eBay

List, promote and manage eBay.

Understand the eBay area Connect your eBay account Understand the listing views Create an eBay listing

Discounts & Offers

Promotions and buyer negotiations.

Understand discounts Create a discount Create a percentage discount Create a fixed-amount discount

Marketplace Categories

Map your catalog to marketplace taxonomies.

Understand marketplace category mappings Find categories that still need mapping Map an internal category to a marketplace Copy a mapping to another region

Automation

Automate routine work with rules.

What automation rules do Triggers, conditions and actions explained Browse your automation rules Start from a template

Reports & Analytics

Answer your own questions with reports.

Understand Reports & Analytics Find your way around the Reports gallery Create a new report Choose the primary record type

Account & Settings

Configure your workspace.

Understand the Settings area Edit your company settings Turn on auto-draft purchase orders Understand locations and warehouses

AI Features

Built-in generative AI helpers.

What the built-in AI helps with Set up AI and choose how to power it Managed credits vs bring-your-own-key Add and test your own provider key (BYOK)

Notifications & Logs

Stay informed and audit activity.

Understand notifications and logs Use the notification bell Read and group notifications Mark notifications read or delete them

Help & Support

Reach us and find answers.

Getting help: an overview Open a support ticket Choose the right ticket category Add attachments to a ticket