Purchasing: common questions
Quick answers to the questions sellers ask most about vendors, purchase orders, receiving and QC.
Quick answers to the things people ask most about buying stock and receiving it. For step-by-step guides, see the articles above.
Tip. If stock didn't change after receiving, check the receipt actually reached Completed. That's the step that posts the goods and their cost into inventory.
Common questions
The Edit button is missing on a PO. Why?
Editing is only allowed while a PO is Draft or Pending Approval. Once approved or sent, it locks. Cancel and re-raise the order instead.
I can't approve a purchase order. What's wrong?
Approval needs the separate purchase_orders.approve permission. Ask an admin to grant it, or have someone who holds it sign the order off.
There's no Receive Goods section. Why?
You can only receive once a PO has been Sent to Vendor (or Acknowledged / Partially Received). Send the order first.
I can't complete a goods receipt. What blocks it?
A line has failed QC. Fix or change that line's QC status. Completion is blocked while any line is Failed.
A bulk delete skipped some POs. Why?
Only drafts can be deleted. Non-draft orders are skipped. Cancel those instead with the bulk Cancel action.
I can't delete a vendor. What should I do?
Vendors with purchase orders can't be deleted. Deactivate them instead to keep the spend history and lead-time record.
The lead-time performance tab is empty. Why?
A vendor needs at least 3 received POs in the last year before metrics appear, and the figures recompute nightly.