Return (RMA) statuses explained

The RMA path runs Requested → Approved → Label Sent → In Transit → Received → Inspecting → Resolved → Closed.

An RMA's status shows exactly where a return stands. Knowing the sequence helps you find returns waiting on you for approval, receiving or resolution.

What does each status mean?

• Requested — submitted, awaiting your decision.
• Approved / Rejected — accepted or declined.
• Label Sent — a return label has been issued to the customer.
• In Transit — the goods are on their way back.
• Received — the items have arrived.
• Inspecting — being checked, or held because of a shortage.
• Resolved — a resolution has been applied.
• Closed — finished and filed.

Tip. A simple return can skip from Received straight to Resolved without an inspection step, which suits no-questions-asked refunds.