Warehouse: common questions
Quick answers to the questions people ask most about pick lists, cycle counts, transfers, builds and returns.
Quick answers to the things people ask most across the warehouse module. For step-by-step guides, see the articles above.
Tip. A page or button you read about here that you can't see is almost always your role hiding it. Ask an owner or admin to adjust your role under Settings → Roles & Permissions.
Common questions
Why can't I record a pick?
The pick list must be In Progress. Click Start Picking in the status banner first, then each unpicked line shows a Pick action.
No orders appear when I create a pick list. Why?
Only confirmed or processing orders with unshipped, allocated lines are listed. There may simply be nothing left to pick, or inventory hasn't been allocated to those orders yet.
My cycle count won't post. What's wrong?
A count must be Approved before Post Adjustments appears. Submit it for review and approve it first.
A blind count shows no expected quantity. Is that a bug?
No, it's by design. The system figure stays hidden during counting and appears once the count reaches review.
I can't edit a transfer order. Why not?
Only drafts are editable. Once submitted or shipped, cancel and recreate the transfer, or reverse it if it's already in transit.
Can I cancel an in-transit transfer?
No. Once a transfer is In Transit, only an administrator can reverse it, and a reason is required to return the stock to the source.
No products show when I create a build. Why?
Builds need a bill-of-materials (BOM) product with components. Convert the product to BOM type and add components first.
I can't generate a return label. What's missing?
The RMA must be approved (or Label Sent), and the customer must have an email and address on file. The label panel says which condition isn't met.
A return reason won't delete. Why?
It's in use by existing returns. Set it inactive instead, so it leaves the picker but keeps its history.