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Knowledge base › Warehouse Operations › Returns (RMA) overview Warehouse Operations
LIVE UPDATED · 12 JUN 2026 · 1 MIN READ

Returns (RMA) overview

An RMA tracks a customer return from request through approval, receiving, inspection and resolution. Every RMA starts from a real order.

A return authorisation (RMA) tracks a customer return from the moment it's requested through to refund, restock or replacement. Every RMA starts from a real order, so the system knows what was sold and how much can come back. The list lives under Fulfillment → Returns.

The returns list

What's the return lifecycle?

  • Requested → Approved (or Rejected).
  • Optionally Label Sent and In Transit while the goods come back.
  • Received → Inspecting as you check condition.
  • Resolved → Closed.

Tip. The cards at the top of the list show live counts by stage, Requested, Approved, Received, Resolved and Closed, so you can see where your returns are piling up.

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