Receive and inspect a return
In Receive & Inspect Items, enter the received quantity per line, grade each one's condition, then click Save Receiving.
When the returned goods arrive, you record how many came back and grade their condition. This step decides what can be restocked and what's scrap.
How do I receive and inspect?
- Open an approved or in-transit RMA and find the Receive & Inspect Items section.
- For each line, enter the Received quantity, capped at what was expected.
- Pick a Condition: New (Unopened), Like New, Good, Fair, Poor or Unsellable.
- Add inspection notes if anything's wrong, then click Save Receiving.
What if a line comes back short?
The RMA is held in Inspecting so you can chase the missing units or close it out as partial.
Tip. Only items graded New, Like New or Good can be restocked. Grade honestly so damaged stock doesn't go back on the shelf.
Common questions
Which conditions can be restocked?
New (Unopened), Like New and Good. Items graded Fair, Poor or Unsellable can't be put back on the shelf.
What happens if fewer items come back than expected?
The RMA holds in Inspecting. Chase the missing units, or resolve it as a partial return for what did arrive.
Can I receive a return in stages?
Yes. Enter what arrived and save. You can record more against the remaining quantity later until the line is fully received.