Choose the right ticket category

General, Technical, Billing, Feedback or Other. Picking the closest match routes your ticket to the right people.

Every ticket carries a Category that routes it to the right people and helps us prioritise. Pick the closest match for a quicker, better-informed reply.

What is each category for?

• General — everyday how-do-I questions and anything that doesn't fit the others.
• Technical — something is broken, erroring, or behaving unexpectedly: a failed sync, a page that won't load, data that looks wrong.
• Billing — questions about your plan, invoices, charges or credits.
• Feedback — feature requests, suggestions and ideas for improving the platform.
• Other — anything that genuinely doesn't belong above.

Tip. Not sure which fits? Pick the closest one and explain the rest in your message. Our team can re-route a ticket internally if needed.